In a significant move towards enhancing citizen convenience and modernising public services, the Chief Minister of Arunachal Pradesh has unveiled a new digital water bill payment system in Itanagar. The initiative, launched on August 5 (Tuesday), aims to streamline the process of paying water bills for residents in the Itanagar Capital Region (ICR).
The new system, a pilot project by the Public Health Engineering & Water Sanitation (PHE&WS) Department, will allow consumers in the ICR to pay their water bills online, eliminating the need for physical visits to government offices. The Chief Minister lauded this digital step, stating that it brings essential public services closer to the people. “For the people in Itanagar Capital Region, paying a water bill will no longer mean taking half a day off work or standing in a long queue. Now, it’s just a few taps on a phone, a few clicks on a screen,” the Chief Minister publicly remarked.
While initially rolled out for the ICR, the state government has ambitious plans for a statewide expansion. The Chief Minister urged the department to extend the digital water management system to all District Headquarters across Arunachal Pradesh, ensuring that residents in even the most remote areas have access to fast, transparent, and hassle-free public services. He emphasised that this initiative is part of a broader vision to integrate digital systems for water connections, billing, and grievance redressal throughout the state.
The Chief Minister also highlighted the benefits of digital revenue collection, noting its transparency, efficiency, and real-time nature, which minimises leakage. He encouraged other revenue-generating departments to adopt similar digital tools. The launch event was attended by key officials, including the PHE&WS Minister, Advisor, and Chief Secretary, underscoring the government’s commitment to this digital transformation.
